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Privacy Policy

How we collect, use, and protect your information

Last updated: 2/18/2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, submit a contact form, or communicate with us. This may include:

  • • Name and contact information (email, phone number)
  • • Business information (gym name, location, size)
  • • Communication preferences
  • • Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

  • • Respond to your inquiries and provide customer support
  • • Process partnership applications and agreements
  • • Send you information about our services and updates
  • • Improve our website and services
  • • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • • Service providers who assist us in operating our business
  • • Legal requirements or to protect our rights
  • • Business transfers (mergers, acquisitions)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and personalize content. We obtain your consent before using non-essential cookies.

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality and security
  • Analytics Cookies: Google Analytics 4 and Microsoft Clarity for usage analysis
  • Marketing Cookies: For personalized advertising and remarketing (with consent)

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. Blocking cookies may affect site functionality.

6. Your Privacy Rights

GDPR Rights (EU Residents)

If you are in the European Union, you have the following rights under GDPR:

  • Right of Access: Request copies of your personal data
  • Right of Rectification: Request correction of inaccurate information
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent for data processing

CCPA Rights (California Residents)

If you are a California resident, you have the following rights under CCPA:

  • Right to Know: Information about personal data collection and use
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of the sale of personal information
  • Right to Non-Discrimination: Equal service regardless of privacy choices

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days (or as required by applicable law).

Data Protection Contact:
Email: privacy@ritu.com
Subject: "Data Rights Request"

7. Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interest: For analytics, fraud prevention, and service improvement
  • Contract Performance: To fulfill partnership agreements and provide services
  • Legal Obligation: To comply with applicable laws and regulations

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Contact Information: Until you request deletion or opt-out
  • Partnership Data: For the duration of the partnership plus 7 years
  • Analytics Data: Up to 26 months (Google Analytics retention limit)
  • Marketing Data: Until consent is withdrawn

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and Canada. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be notified through our website or by email. We will update the "Last updated" date at the top of this policy when changes are made.

12. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: privacy@ritu.com
Phone: 1-888-RITU-01
Address: Vancouver, BC, Canada